Terms & Conditions
Free Shipping Details
Free shipping in Continental United States only. Other exclusions apply:
- Orders must be over $150
- Items must be able to ship through USPS or UPS system.
- Free Shipping does NOT apply to oversize or overweight items, e.g. ramps over 94 inches long, 10' e track, drums of chain, etc.
- Questions: give us a call at 866-855-4285.
For products that include shipping cost, Autohauler Supply reserves the right to choose the carrier. Usually this will be USPS or UPS.
Once we receive payment from you via Paypal or credit card, we will process your order. If we receive a large order in front of yours that cleans out our available stock, we will send a work order to the shop to get your order out as soon as we can put resources on it.
Lost or Damaged Shipments
If your address is considered residential by UPS, they will leave the package for you at your door. If you want delivery to require a signature, please call us to place your order. Autohauler Supply is not responsible for packages left unattended after delivery. We'll file a UPS claim for you, but if their records show that it was delivered, the odds are not in your favor.
Short version: If you're concerned about theft, make sure someone is there to receive the shipment for you. We will not ship a second order to you free of charge if someone steals a box off your doorstep.
If a shipment arrives in damaged condition, please inform the UPS driver if he is still there and also contact us so that we can file a claim with UPS for the damage or loss.
Privacy Policy
We like our privacy too! We do not sell your information, and we only retain personally identifiable information so that we can contact you in case we need to communicate with you about your order or something that we sell. For more information about our privacy policies, please click here.
Returns
Make sure you order the right part! If you have any questions, please ask before you order.
Must be made by original buyer within 30 days of purchase.
May be subject to up to a 20% re-stocking charge.Credit will only be given for merchandise returned in salable condition.
If you need to return something for credit or refund, make sure you call 866-855-4285 BEFORE you return anything.
Any refunds will be processed within 24 hours after warehouse has inspected the returned items and put them back in stock. Depending on your credit card, this make 1-3 business days to show up in your account. This is up to the bank that issued your credit card. We don't control that part of it.
NEW! We now also offer to issue a call tag for your return and deduct the shipping cost from your refund letting you take advantage of our UPS discounts. The cost we deduct will be the same as what you paid for the shipping on the original order. If WE made a mistake, then WE pay the return shipping.
Payments and Refunds
We accept all major credit cards and you can also pay using PayPal or PayPal Express Checkout
Your credit card will be charged immediately when you place an order. Any refunds will be processed within 24 hours. Please note that it can take a few days before your credit card company shows the refund. We reserve the right to refuse any order in which case we will issue a full refund.
GDPR Compliance
We accept all major credit cards and you can also pay using PayPal or PayPal Express Checkout
Your credit card will be charged immediately when you place an order. Any refunds will be processed within 24 hours. Please note that it can take a few days before your credit card company shows the refund. We reserve the right to refuse any order in which case we will issue a full refund.
Legal
We accept all major credit cards and you can also pay using PayPal or PayPal Express Checkout
Your credit card will be charged immediately when you place an order. Any refunds will be processed within 24 hours. Please note that it can take a few days before your credit card company shows the refund. We reserve the right to refuse any order in which case we will issue a full refund.